Frequently Asked Questions

At Pirata Couture, we specialize in getting your order to you quickly, safely, and securely—no matter where you are in the world. Every piece in our collection is handcrafted with premium materials, and our swimwear, lingerie, dresses, and apparel are in high demand for a reason!

We work hard to ship your order as promptly as possible. If you have an urgent request, simply let us know in the order notes at checkout or reach out directly—we’re happy to help!

Call Us: 1-877-566-8880

Chat With Us: Available on our chat bot in the corner.

Your treasure is on the way! 

All Pirata Couture orders are shipped through trusted carriers like USPS, UPS, and FedEx. Every shipment includes a tracking number and is insured for a minimum of $50, giving both you and us peace of mind.

If you receive a delivery confirmation but the package is not at your address, please report the issue to us within 48 hours of the confirmation email. Timely notification helps us open an investigation with the carrier and resolve the issue as quickly as possible.

Please note: Claims submitted after the 48-hour window may not be eligible for a refund or replacement. We appreciate your understanding and cooperation in helping us keep your treasure safe.

Need help? Call us at 1-877-566-8880

Or Email: info@piratacouture.com

Please double-check your shipping address before completing your order—Pirata Couture is not responsible for packages delivered to incorrect addresses or left unclaimed.

If your package is marked “return to sender” due to an incorrect address or failure to retrieve it, and we receive it back in unused, original condition, you will be responsible for:

• All shipping costs
• A restocking fee of up to 50% of the original purchase price (subject to management review)

If the package is lost in transit and not returned, the full loss is the customer’s responsibility.

We send multiple confirmation emails, including:

• Order confirmation
• Shipping confirmation
• Tracking information

Please ensure your contact and shipping information is accurate, and that someone is available to accept the delivery. We appreciate your attention to these details to avoid unnecessary delays or fees.

For assistance, contact us at info@piratacouture.com or call 1-877-566-8880.

At Pirata Couture, we pride ourselves on offering high-quality, handcrafted products at exceptional prices. Due to the popularity of certain items, there may be rare occasions where a product becomes temporarily out of stock between the time you place your order and when our shipping department processes it. This is known as a backorder.

If your item is backordered, rest assured—we’ll notify you promptly and keep you updated throughout the process. Most backordered items ship within 30 days or less, and as a thank you for your patience, we’ll include a free gift with your order.

We value your time and trust. If you have any questions or need assistance at any point, don’t hesitate to reach out:

Call: 1-877-566-8880

Email: info@piratacouture.com

Thank you for being a part of the Pirata Couture experience. Your treasure is worth the wait! 

At Pirata Couture, we celebrate every shape, size, and style—and we take pride in offering unique, made-to-order pieces crafted with exclusive fabrics and one-of-a-kind patterns.

Custom orders are made just for you and may take up to 90 days to complete from the date of purchase. If there are any delays beyond standard processing times, you’ll receive a text and/or email with the option to confirm and continue waiting or make adjustments to your order.

Because of the personalized nature of these items, custom orders are final sale and not eligible for return or exchange.

We appreciate your patience and trust as we create something truly special, just for you. 

Questions? Reach us at 1-877-566-8880 or info@piratacouture.com

At Pirata Couture, we are committed to maintaining the quality and exclusivity of our brand. As such, unauthorized resale of our products is strictly prohibited.

If you are a retailer, boutique, or business interested in a wholesale partnership, please contact us directly to discuss approved opportunities and formal agreements.

Email: info@piratacouture.com

Call: 1-877-566-8880

We reserve the right to refuse service to individuals or entities found reselling our products without prior authorization.

Thank you for your interest in My Party Bitch. At this time, we no longer offer this service.

If you have a past order or questions regarding a previous purchase, feel free to reach out to our Client Services team for assistance:

Call: 1-877-607-5668

Email: info@piratacouture.com

We appreciate your understanding and continued support of Pirata Couture. 

At Pirata Couture, we proudly partner with professionals in the photography, hospitality, and travel industries to deliver stunning, high-quality pieces that elevate every experience. From themed photoshoots with custom motorcycle builders to beach bar events at luxury resorts, we’re here to help you create unforgettable moments.

We offer exclusive bulk order discounts for commercial and business clients purchasing five (5) or more units. Our goal is to collaborate with you to bring your vision to life—whether for staff styling, guest experiences, or promotional campaigns.

Please note: Bulk orders are treated as custom orders, made specifically for your needs. As such, all sales are final and not eligible for return or exchange.

For quotes or inquiries, contact us at 1-877-566-8880 or info@piratacouture.com

Let’s bring your boldest ideas to life—together.